First Point of Contact & Helpdesk Administrator

Job Type: Permanent, full-time
Date posted: November 2009

£12,000-£14,000 depending on skills and experience
Potential to earn commission on top

Key responsibilities:
Act as first point of contact for customers via telephone and email, dealing with calls or redirecting as appropriate to field engineers
Log and document all Helpdesk calls, keeping clients informed at all stages of the process
Deal with all related correspondence
Fix simple problems via remote control software
Refer more complex problems to technical support

Essential skills and experience:
Excellent verbal and written communication skills
Accurate with good attention to detail
Natural problem-solver
Excellent interpersonal skills with proven experience of dealing with a wide range of people
Good working knowledge of full range of Microsoft Office applications
Recent experience of marketing and website promotion and of generating and following-up sales leads would be a distinct advantage

IT Support and recommended sales(MCSE Qualified)

Job Type: Permanent

£ 16,000 - £ 22,000 plus OTE and Van

The skills needed are:

Administrator (Active Directory Support) MCP / MCSE Qualified

Active Directory, Exchange 2003/2007, Windows 7, XP, MS SQL Server, IIS, DHCP, DNS
Vista Business, SB Server 2008
Good business environment appearance and communication skills

also providing remote support to other clients offices throughout South Yorkshire

Send CV to Ray Luke ( raymond@synergy-uk.com) . (Maximum Agency fee £ 1000)

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Contact us for more information: Maximum Agency fee £ 1000

T: 0114 296 2300
E: ray@synergy-uk.com