Available to all our clients this service allows you to get immediate solutions to your problems. You can access live support via the internet or through our dedicated support telephone numbers

Reliability and availability of your IT Infrastructure can mean success or failure for your business. Helpdesk.Synergy-uk.net Remote IT Managed Solutions understands this challenge of running today’s converged networks and provides automated solutions that manage your infrastructure whilst you manage your business.

Access our Live Helpdesk
OR
Download Helpdesk Tool (PC)

Availability Monitoring
Redstone will check the availability and health of each network node on your network via a combination of tools that collect and analyse the system logs and SNMP information to react to events before they become problems.

Availability Incident Management
Any incident generated by the availability monitoring is automatically parsed by Redstone’s event correlation application to determine the root cause analysis. The resulting ticket on the Redstone CRM System is automatically assigned to Redstone engineering resource 24*7*365.

Configuration Management
Devices configurations for all Cisco devices will be automatically held offsite and all changes made to Cisco devices will be automatically logged to Redstones Configuration Management Database for change control tracking.

Capacity and Performance Management
The capacity and performance of any ICT Infrastructure is a crucial underpinning factor in the future availability of the network. Redstone will provide a secure website showing realtime statistics graphs of the utilisation and KPI’s for all devices.

NetSupport Manager - Remote Control

The latest evolution in Remote PC support and desktop management. Monitor multiple systems in a single action, deliver hands on remote support or interactive training. Gather real-time inventory and system data. NetSupport Manager provides the ability to support Windows, Mac, Linux, Solaris and mobile devices all from a single console.

Designed to operate over your network, via mobile communications or the internet securely without the need for firewall configuration, NetSupport Manager provides a single solution for remote support. Adding to traditional Remote Control capabilities, NetSupport Manager also provides a range of supporting tools to aid in support, including dynamic Hardware and Software Inventory reports, Systems Management tools, full Audio support and even the ability to show an Operator's screen in real-time to any number of connected systems as an integrated training tool. Now with support for 32bit and 64bit Vista systems.

15 years development + 6,000,000 PC install base =

the most stable, feature rich and secure Remote Control Solution available

Contact us for more information:

We’ll Make Your Computer Problems Go Away & Give You A Local
Real World Plain-English Speaking Person To Trust For Life

Local Professional IT Busness Support in Sheffield & Doncaster