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How to Choose a Small Business VoIP Phone System
How to Choose a Small Business Phone System

What is a phone system?

There are several types of business phone systems available. Including Voice over Internet Protocol (VoIP), Private Branch Exchange (PBX), and Key System Unit (KSU). VoIP tech is the best fit for small businesses due to its low cost and ease of setup. Cloud-based telephony systems provide unified comms platforms. And they can be accessed through any internet-connected device. When selecting a system, consider your needs. Multisite retail or healthcare requirements, for example. And video call means scalability requirements for growing businesses. And readiness for midsized and large companies. Prices typically range from £5 to £35 per user per month, depending on features and service levels selected.

Types of Business Phone Systems

When choosing a business phone system, knowing the many types available and their features is vital. Let’s explore three common types: VoIP, PBX, and KSU.

VoIP (Voice over Internet Protocol)

VoIP phone systems have gained demand recently due to their features and low costs. Instead of relying on traditional copper wires, VoIP systems transmit voice calls over the internet. This tech allows businesses to make and receive calls from any device connected to the internet. Whether it be a desktop computer, laptop, or smartphone.

One of the key benefits of VoIP is its ease of setup. A small business can easily add more lines or extensions as it grows. All without requiring extensive rewiring or hardware upgrades. VoIP systems often include advanced features. There are voicemail-to-email options and video conferencing capabilities. And enhancing collaboration within the company.

PBX (Private Branch Exchange)

The PBX has been the go-to choice for businesses for many decades. It’s not like VoIP systems that rely on internet connectivity. PBX systems utilize physical hardware installed on-site. This framework allows for direct internal communication between employees within the company. All without the need for external phone lines.

Imagine a bustling law firm with multiple departments that need to communicate seamlessly. While also maintaining privacy when speaking with clients. A PBX system would provide the necessary intercom features. It can give you call transferring means to facilitate efficient internal calls.

KSU (Key System Unit)

It is similar to a PBX system but typically designed for smaller businesses with fewer than 50 employees. KSU systems are known for their simplicity and low costs compared to other options. They offer basic call-handling features like hold buttons and line appearances. But may need more advanced features found in larger-scale phone systems.

They do not have all the bells and whistles of a VoIP or PBX system. But, the KSU systems can still meet the needs of a small business. That primarily requires basic calling features without the complexity.

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