Meet Our Team

We're exceptionally proud of our Team

Synergy was established in 1996 and is a family-run business. With years of experience between us the company has grown and so too has our team. We love the IT industry and are always learning and sharing our experiences. Our number one priority is offering professional and friendly customer service, to offer this we have made sure we picked the right people for the job. Meet our dedicated and professional team!

Karl Ashford - Managing Director Synergy Team Icon

Karl Ashford

Managing Director

Karen Andrews - Financial Director Synergy Team Icon

Karen Andrews

Financial Director

Leigh Ashford - Administrative Assistant Synergy Team Icon

Leigh Ashford

Administrative Assistant

Keith Bingham - IT Manager Synergy Team Icon

Keith Bingham

IT Manager

Sam Ashford - Security Analyst Synergy Team Icon

Sam Ashford

Security Analyst

Steven Reid - Senior IT Technician Synergy Team Icon

Steven Reid

Senior IT Technician

Owen Whiteman - IT Technician Synergy Team Icon

Owen Whiteman

IT Technician

Mandy Sargent - Personal Assistant to Managing Director Synergy Team Icon

Mandy Sargent

Personal Assistant to Managing Director

Can you provide us a short summary of what your team deals with?

We are in charge of keeping the company connected to the outside, offering the latest technology they require to do their job and also connect efficiently.

What does a typical day in the IT team look like?

Very different! From changing a computer mouse to changing international networks. Our top priority is making sure that we keep the firm’s network running. Our focus is then on making sure everyone has everything they need to do their work as well as feasible. We’re proliferating, so it is necessary that innovation isn’t a blocker for this.

What is your team presently working on?

We are currently upgrading our office. It was time to take stock as well as construct something extremely solid for the future that can expand with us. With our development comes the demand to locate seats for individuals. We have a lot of recurring office construct tasks. We are producing wonderful spaces for individuals to work as well as use the most recent modern technology to interact.

What is one of the most difficult aspects of your role?

The variation as well as prioritization. There are a lot of exciting jobs to work with, however, we constantly have to keep a concentrate on our clients and team. Seeing to it that we supply the small things that make every person’s job easier is essential. We need to stabilize this by concentrating on providing large projects which is essential to the business.

What recommendations would certainly you have for someone that wishes to work with the IT team?

Like every other division in Synergy-UK … client emphasis. If we focus on providing the most effective customer experience to our internal consumers, they remain in turn made it possible to offer the most effective solution to our Synergy-UK clients.

What is your preferred thing about dealing with the IT group at GetYourGuide?

The knowledge, willingness to learn, as well as passion for modern technology within the organization. It’s motivating to function as well as pick up from my co-workers daily.

Why Individuals are the structure of our Business

The best IT support is supplied through great people and that’s what we have today. Keeping those team members as well as bringing in even more individuals of the exact same quality and also perspective is main to supporting the growth that we supply year on year. It’s why we have a detailed and exciting individual technique that supplies a setting where our team enjoys their role, where they are sustained and established, recognized, and also awarded, as well as where we help them to drive their occupation forward. Perhaps most importantly, our supervisors are held accountable to deliver this experience for each and every and each of our team, without exemptions, no justifications. People really are at the heart of our organization.

Thanks again to Keith and the IT team for speaking to us.

Kind words from our Clients

We are very happy with the IT Support service we receive from Synergy. Their team is highly professional and friendly and their support and maintenance contract works extremely well for us as an organisation. Our staff are not here to resolve IT issues and Synergy give us the freedom to get on with what we’re good at! Knowing that Synergy are on the end of the phone makes our job a lot easier.

Natalie Glasby

Glasby Pallets

We recently moved into new office’s and needed a reliable phone system installing as soon as possible. From initial contact with Synergy, outlining our requirements up to an installed & operating service was less than one week. The installation went smoothly and it appears to be working very well. Many thanks to Synergy, we have been impressed by the quick turnaround and level of service provided.

Robert Eaton

Arba Group

Our business is dependent on reliable internet connectivity. The connection we had with our previous provider was not reliable enough to suit our business needs. We found a local business called Synergy Networks, who were offering resilient wireless connectivity. We made the switch and have now found the new system to be more reliable and quicker than the old system. Good decision to change.

David Webster

MTL Advanced

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