Here at Synergy-UK, we recognise that your privacy is very important to you, and we are committed to protecting your privacy. In general, you can access the majority of our Services without giving us any information about yourself. However, on occasion we may need information to the provide some services that you request. We will not share any of your personal information to other companies or individuals without your prior permission in writing.
In some instances, the sharing of information is required for the offboarding of IT Support to another external company. Requests for this information must be submitted in a written form (Email or Letter) by the third-party then authorised by the Managing Director of the business in question.
We shall do the same process if requesting information from another third-party for the onboarding of IT Support from another external company to Synergy-UK.
Furthermore, we are aware that when you provide us with information about yourself, you trust us to act in a responsible manner. We believe this information should solely be used to help us provide you with better service. We have scripted this policy to protect your personal information.
We collect & use your personal information for the following primary purposes:
The type of data that we collect can be found below. This list may not reflect all
information, but is a general rundown of what we collect and store:
Synergy-UK offer storage solutions via the Cloud (OneDrive, for example). It is important to know that the data link is between the customer and the third-party Cloud Storage Provider, with Synergy-UK acting as a Partner within the link. The storage of data and its management is solely down to the third-party Cloud Storage Provider, as this data is not held within Synergy-UK’s control or protected by Synergy-UK.
Synergy-UK may collect, store or use data for other purposes than the ones listed above, but no data will be shared to any other entities without prior written permission.
Synergy-UK strictly protects the security of your personal information and honours your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.
The data that we collect is securely stored using a third-party Password Management provider. All accounts that access this information have Two-Factor Authentication applied to prevent unauthorized access. We also store some generic data on our internal file systems, but this data solely relates to a business rather than a specific person. This data requires password authentication to access it and can only be accessed whilst on-site at our office.
In relation to Cloud Storage Solutions, the storage and data responsibility is solely down to the third-party provider. No data is stored locally within Synergy-UK when the cloud storage solutions are provided, with full responsibility for data being held with the provider.
Your personal information is never shared outside the company without your permission, except under conditions explained in Part 4 – Legal Responsibilities. Your information may be stored and processed in the United Kingdom or any other country where Synergy-UK, its subsidiaries, affiliates or agents reside.
Synergy-UK may disclose your personal data, without any prior notice, if summoned to do so by Law Enforcement Agencies or any appropriate agency as necessary to:
If you choose to not have your browser accept cookies from our website, you will be able to view the text on the screens, however you will not experience a personalized visit nor will you be able to subscribe to the service offerings on the site.
We do not share tracking information outside Synergy-UK, and do not allow other companies to place advertisements of any sort on our website.
Questions regarding this statement should be directed to the Managing Director of Synergy-UK, Karl Ashford, by email or post.
FAO Karl Ashford
822 Attercliffe Road,