Proactive IT Support – What Does it Mean & Why is it Important?

IT Support doesn’t simply mean fixing what is broken. It also means scaling alongside your business, in order to optimise performance and outperform your competitors while enhancing the experience of the customer/client.

Here at Synergy-UK, we know what a professional IT Support Service looks like, and specifically how important it can be to have systems set up so that your IT infrastructure is supported when scaling your business.

Read on for a helpful guide explaining exactly what proactive support means and why it plays a crucial role in your organisation.

The Proactive IT Support Approach

There are many different models of IT Support available on the market. What is important to note is if these take a proactive or a reactive approach, meaning – will your IT Support react to system errors, or locate and fix them before they’ve even become a problem.

A proactive IT Support approach aims to fix things such as slow running systems, frequent system errors and other frequent IT issues before they get to the point of interrupting your business operations from functioning optimally.

A reactive IT Support provider will simply fix these problems when they arise, which could take time, meaning your operations could be put on pause or even worse, cease to function.

This is what is called a break-fix approach within the industry, as it focuses on reactive IT support which focuses on fixing issues once they have happened. Since they were not proactively identified and rectified, these issues could even take a while to resolve. This could have any number of negative effects on your business, such as hindering productivity for prolonged periods of time or leaving you unable to access your IT software while it is being fixed.

The Proactive Approach aims to reduce system downtime and support your IT systems to run optimally and efficiently.

What Aspects of IT Support does a Proactive system focus on?

There are two elements covered in a Proactive IT Support system.

First, there is thorough monitoring of all IT systems and infrastructure to ensure they are functioning optimally. This helps to prevent any IT issues by keeping an eye on the servers, networks and systems to identify and fix any potential future problems, a key for the healthy growth of your company. This minimizes the time spent rectifying any issues and prevents larger problems, allowing you to focus on business-critical tasks.

Then there is tactical technology consulting. This means providing you with bespoke and insightful technology consultation suited to your specific needs. We learn about your current organisations’ operations and your business objectives. From this, we will create a detailed IT strategy that will entail how we will support and grow your operations, considering your goals, timeframes and budgets. We will review this strategy often as you grow, assessing your company’s needs at that point in time.

The Specific Benefits of a Proactive IT Support Provider

Working with the right Proactive IT Support provider will help your business in many different ways, such as:

  • Consistent monitoring of your entire IT infrastructure, devices, systems and networks.
  • Reduction in expensive downtimes due to IT problems, possibly contributing to the loss of revenue or reputation
  • 24/7 monitoring of your systems means resting easy in the knowledge that your IT infrastructure is functioning optimally, saving you time and worry
  • Cyber security is constantly monitored to protect your company and its data
  • Receive quick and lasting solutions to recurring IT issues
  • Custom tailoring of service means improving overall efficiency
  • Frequent updates to systems and consultations to improve IT strategy
  • Protection against disaster situation as will have the right disaster recovery and backup measures in order to minimise any disruption and data loss

Get in touch with Synergy-UK to discuss your IT Support Today

Reliable and Proactive Support is an important part of any high-functioning business. You want to make sure your IT systems function effectively and your customers receive top quality service at all times, no matter what happens with your IT.

We can help talk through options and decide on the best approach for your specific business. IT Support is key for making sure that your business functions effectively through growth and change.

Proactive support is not simply about making sure your IT is fixed before it is broken and updates are installed, it is also about offering solutions for you to streamline your processes. This could make the difference between outperforming your competitors, and exceeding your customer’s expectations.

Call us today on 0114 221 6569 to chat about your IT support options.

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IT Support doesn’t simply mean fixing what is broken. It also means scaling alongside your business, in order to optimise performance.

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