With our remote it support we can drastically improve operational efficiencies and give excellent service regardless of location. Our professional remote service is best suited for businesses who need a fast and efficient response should technical difficulties arise. Regardless of whether you need 24 hour monitoring and management for infrastructure or just a helping hand when you need it we are always here to keep you up and running. Our cutting edge technology and trained and skilled engineers we are always fully equipped to give yours business remote support.
Our knowledgeable and friendly team are always on hand to assist, you can reach us by telephone, email, or via out chat system. All of our phones are covered by qualified and trained staff that know how to get you up and running as fast as possible.
We really take the time to get to know your business inside and out to understand its unique requirements. Allowing us to provide you with a personal, tailored solution which meets your needs. We aim to deliver your the best possible service, and are confidence we are nothing short of the best.
You can choose from many different levels of cover such as Adhoc or remote IT maintenance contracts. We have learned that all businesses vary in requirements, and want to ensure you only pay for what you need. Maintenance contracts can be custom made to suite your company operating hours.
Our team have decades of experience in Remote IT Support, and have a high rate of first contact resolution. This means that the person taking your phone call is an IT technician that can remote in deal with your issue immediately. We can cover single or multiple offices nationwide, giving you the highest quality of service where ever you may need it. Our advanced remote and monitoring tools help diagnose and monitor your systems allowing us to resolve your issues quickly and efficiently.
Our goal is to deliver the best IT remote service as we possibly can. By continually bench-marking and reviewing and our key performance indicators through feedback and job resolution time we can ensure our service is nothing short of the best. Customer feedback and reviews are important to us, and we always listen to help better our service.
We are very happy with the IT Support service we receive from Synergy. Their team is highly professional and friendly and their support and maintenance contract works extremely well for us as an organisation. Our staff are not here to resolve IT issues and Synergy give us the freedom to get on with what we’re good at! Knowing that Synergy are on the end of the phone makes our job a lot easier.
We recently moved into new office’s and needed a reliable phone system installing as soon as possible. From initial contact with Synergy, outlining our requirements up to an installed & operating service was less than one week. The installation went smoothly and it appears to be working very well. Many thanks to Synergy, we have been impressed by the quick turnaround and level of service provided.
Our business is dependent on reliable internet connectivity. The connection we had with our previous provider was not reliable enough to suit our business needs. We found a local business called Synergy Networks, who were offering resilient wireless connectivity. We made the switch and have now found the new system to be more reliable and quicker than the old system. Good decision to change.
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